Without fluff and puffery, the authors of Unleashing Excellence have produced a highly readable, easy-to-understand guide that will encourage readers to take a strong look at their customer service efforts. With practical tools [all that can be tailored to a company’s own needs], readers will find a step-to-step guide for building a culture of service excellence. Here is a book that can be picked up and read, understood and implemented by the most experienced company, department or employee, as well as an organization just beginning to focus on customer service.
With many years of experience in their backgrounds, Snow and Yanovitch, present the best practices of some of the world’s finest organizations. Give your company a shot in the arm with an injection of these best practices as found in Unleashing Excellence: The Complete Guide to Ultimate Customer Service.
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