How many times have you heard “Customer service isn’t what it used to be?”

Let’s put the truth on the table:

Poor service is pandemic in business today.

Most organizations – and their products and services- have become commodities.

Brilliant service is the bottom line because not only is it your primary point of differentiation and the critical factor in creating cult-like loyalty, it also has a proven, direct impact on financial results. Simon T. Bailey’s new book Brilliant Service is the Bottom Line captures the essence of his 20-plus years of experience in the service industry. In this quick easy read, you’ll find seven Service Beliefisms™ – fresh, innovative ways of thinking about customer service that can be used in training, discussed in employee meetings and shared with your co-workers.